Recharge Failed/Pending/Processing
If the recharge fails and amount is deducted, Paytm refunds the entire amount of failed recharge back to your Paytm Wallet within 48 hrs. If you have not paid through Paytm wallet and it has been more than 48 hours since recharge failure, the bank will refund the amount within 3-10 working days in your bank account/card.
Amount deducted but Recharge failed
If the recharge fails and amount is deducted, Paytm refunds the entire amount of failed recharge back to your Paytm Wallet within 48 hrs. If you have not paid through Paytm wallet and it has been more than 48 hours since recharge failure, the bank will refund the amount within 3-10 working days in your bank account/card.
my experience about Paytm
friends i had booked a two film tickets but i didn't received any message about confirmation of tickets and the money also get deducted and finally paytm had send me a message about failure ticket booking and they are going to refund my money back but matter is that i have paid from debit card not from walled so it transaction take so long time to get money back i got my money back after 8 days. So i suggest u to whenever you pay for bill always add the money to wallet and then pay coz the refunding in wallet is very quick process so you did not need to wait for money if transaction get failed
also you can call here 9643-979797
or email here cybercell@paytm.com
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